Here at Creative-Cables, your order will be carefully prepared and shipped to you with love all the way from Italy. Allow us to outline the shipping conditions for your convenience:
Minimum Purchase: To ensure a smooth and efficient process, we have set a minimum purchase requirement of $25 for all orders. This allows us to provide you with the best possible service and quality products.
Shipping Cost: The shipping cost for your order is $9.9. We believe in transparency and aim to keep our shipping charges reasonable, ensuring that your package reaches you promptly and securely. Importantly, we would like to emphasize that no additional customs duty will be charged to you. The $9.9 fee covers all shipping expenses, including the services provided by DHL Express.
Order Preparation: Once your order is received and confirmed, our dedicated team will carefully prepare your items with attention to detail. Please allow approximately 3 working days for order preparation. We understand the importance of quality and strive to ensure that your products are in perfect condition before being shipped.
Love from Italy: We want you to feel a personal touch in every aspect of your shopping experience. That's why we take pride in preparing your order with love from Italy. Our team understands the significance of each package and aims to infuse a touch of Italian warmth and care into every step of the process.
Shipping Time: We understand that you are eager to receive your order. Once your package is ready for shipment, we will promptly dispatch it through DHL Express. Please note that shipping times may vary based on your location. On average, you can expect a delivery time of approximately 3/4 working days after the order has been prepared.
Customer Satisfaction: Your satisfaction is our top priority. If you have any questions, concerns, or special requests regarding your order or shipping, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure that your shopping experience exceeds your expectations.
Delivery of Items & Responsibility of Items after Delivery to Address:
When making a purchase on our site purchaser agrees that they are solely responsible for their package upon the shipping carrier's notification of delivery to their desired shipping address. Creative Cables is in no way responsible for items stolen or otherwise not able to be found upon delivery confirmation by whichever carrier was used for the shipping of your product, and no refunds nor additional products will be shipped if items are not found after products have been marked as delivered.
If you are ordering an item that would be costly to re-order if stolen we recommend delivery to an address that is attended at all times, for example a rented address with a UPS or similar store.
Please note that shipping carriers do not accept any responsibility nor do they reimburse for stolen items. However, if your item was lost or you feel that it was incorrectly marked as "delivered" you can fill out and submit claims in the following ways with the carriers:
DHL - Missing Package Claim online form
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All of our lighting is hand made at the time of order. Because items are hand made to order returns are generally not accepted. However, we stand by our custom lighting 100% and will repair or replace any of our lights for any manufacturing fault.
Due to the nature of shipping bulbs, bulb purchases are not refundable.
For all other goods returned for any reason other than if you received an item this is incorrect or not in working order, the return will be subject to a 20% restocking fee.
In addition, the cost of shipping the product to customer will be deducted from any refund owed. (For example, if you received free shipping and Creative Cables's cost to ship your item to you was $10 then $10 will be $10 deducted from your refund. Or if you paid $7 and the cost to ship your item was over $7 then the amount that was paid for shipping over $7 will be deducted from your refund. Please note and be aware that our average shipping costs is well over $7.)
The cost of all returns, other than for incorrect or improperly working goods, is the responsiblity of the purchaser.